This is an important policy regarding your privacy and the way in which Retail Insight Ltd (referred to as “we”, “our” or “us” in this policy) collects and makes use of your personal data. We want to be open and transparent with you, and therefore encourage you to contact us if you have any questions about this policy or the ways in which we use your personal data.
This policy applies to individuals outside of our organisation, for example, employees of our clients and suppliers, and the general public. We take our privacy responsibilities seriously and are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of applicable privacy legislation, the data controller is Retail Insight Ltd of 1 Parkshot, Richmond, Surrey, England TW9 2RD. Our company registration number is 05016533.
Questions regarding this policy should be directed to our Data Protection Compliance Manager who can be contacted at email@example.com. The Data Protection Compliance Manager is responsible for ensuring compliance with relevant data protection legislation and with this policy.
1. What information do we hold about you?
- Personal contact details such as the name, title, address, telephone number and e-mail address;
- Recruitment information (including, for example, your driving licence, passport or visa information and other personal information included in an application form, CV or cover letter as part of your application for employment with us);
- Personal information provided to us by our recruitment partners in relation to your application for employment with us;
- Other personal information gathered during your application process.
Employees of our clients and suppliers
- Contact details such as your name, title, telephone number and e-mail address.
- Information you provide or we collect during our interactions with you or your employer, such as how long we have done business with you or how long you have worked at your company.
- Any personal information you provide to us during your interactions with us.
- Information provided to us by third party service providers we work with, for example, payment service or analytics providers.
2. How long will we use your personal information and what is the legal ground we rely on for doing so?
We will only use your personal information when the law allows us to. When we use your personal information, we must have a legal ground for doing so. The following are (amongst others) the legal grounds by which we can use your personal information:
- Where you have provided us with your consent for us to do so.
- Where we need to perform the contract we have entered into with you or to take steps to enter into a contract with you.
- Where we need to comply with a legal obligation to which we are subject.
- Where it is in pursuit of our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
More specifically, we will use your personal information in the following circumstances:
- To evaluate and progress your application for employment with us – to perform the contract with you or to take steps to enter into a contract with you, and in pursuit of our legitimate interests to verify your suitability for our vacancies.
- To keep a record of your application – in pursuit of our legitimate interests in the event we wish to offer to place you in another role within our organisation.
- To carry out right to work checks – to comply with a legal obligation to which we are subject.
Employees of our clients and suppliers:
- Your contact details – in pursuit of our legitimate interests to facilitate business between your organisation and ours.
- Your business contact details to provide you with further information on our products and services. This may include technical information and/or marketing information – in pursuit of our legitimate interests (keeping your employer informed about our products, services and business updates).
- Health and safety purposes – to comply with a legal obligation.
- To administer our website and for internal operations, including troubleshooting, data analysist, testing, research, statistical and survey purposes – in pursuit of our legitimate interests (to better understand how people interact with our website and solve any issues it may have).
- To improve our website to ensure that content is presented in the most effective manner for you and your computer – in pursuit of our legitimate interests (to improve our content and your experience).
- To transfer to third party service providers – in pursuit of our legitimate interests (outsourcing for effectiveness and efficiency).
- To contact you if we wish to use your personal information for a purpose not set out in this policy – to comply with a legal obligation.
3. What happens if there is a change of purpose?
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
4. Which type of third parties might we share your personal information with?
We require third parties to respect the security of your personal information and to treat it in accordance with the law. For example, where we instruct third party service providers, we carry out due diligence on those providers to ensure they treat your personal information as seriously as we do.
We may share your personal information with the following types of third parties:
- Technical support providers, for example, assisting us with our website.
- Recruitment partners assisting us with employment related matters, for example, recruitment agencies and job boards.
- Professional advisers such as lawyers, accountants and business analysts.
- Our corporate partners where you apply to work in-house with them via us.
- Providers which help us collate and organise information effectively and securely.
- Providers which help us with logistics and delivery solutions.
- Providers which help us with our data and document archiving services.
- Third party software hosting companies which provide us with software solutions.
- Providers which host our servers in their data centres.
- Providers assisting us with payment and fraud prevention solutions.
- Providers us which provide us with marketing assistance.
5. Data retention
How long will you use my personal information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for.
We assess the appropriate retention period for different information based on the size, volume, nature and sensitivity of that information, the potential risk of harm to you from unauthorised use or disclosure of that information, the purposes for which we are using that information, applicable legal requirements for holding that information, and whether we can achieve those purpose(s) through other means.
- Where your application for employment with us is successful, we will provide further information during the course of your employment as to how we use your personal information.
- Where your application for employment with us is unsuccessful, we will keep your personal information for 12 months only.
Employees of our clients and suppliers
- Where we have collected your personal information during the course of your and our organisations doing business, we will keep your information for as long as this business carries on, or for as long as we have a commercial interest in holding your personal information, for example, with a view to doing business in the future.
6. Where we store your personal information
Electronic versions of your personal information are stored on our servers which are currently located in London and on our back up servers for disaster recovery purposes which are also located in London.
Where we use third party service providers to assist us, your personal information may also be stored in accordance with their practices and procedures. We require third parties to respect your personal information and to treat it in accordance with the law.
7. Rights of access, correction, erasure and restriction
Your rights in connection with your personal information
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
8. No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
9. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to another person who has no right to receive it.
Where we are providing you with marketing information, you can also change your marketing preferences by using the unsubscribe button at the bottom of our marketing e-mails to you.
11. What happens if you fail to provide personal information?
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing you with our products or services), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of visitors to our offices).
12. Right to complain
You have a right to make a complaint if you wish to do so. The organisation with oversight of our processing is the Information Commissioner’s Office which can be contacted in writing at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by e-mail (firstname.lastname@example.org).